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Service Desk Analyst

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Service Desk Analyst

Job title: Service Desk Analyst
Contract type: Contract
Industry: ICT
Salary / Rate: Negotiable
Minimum security clearance: PV
Job start date: 2020/11/17
Job expiry: 2020-11-27
Reference: 708
Contact name: David Jam

Job description

Vertical Scope Group are recruiting a PV Cleared Service Desk Analyst for an Australian intelligence agency on a 12 month contract commencing in February 2021.

This employer is highly respected by government and is looking for a Service Desk Analyst who can resolve IT issues, action requests and provide service advice while keeping customers updated with the progress of their actions. The ideal candidate will have experience working in a team environment across a diverse range of customers. This job is in a fast passed environment requiring the successful individual to collaborate extensively with internal and external stakeholders and problem solve.  

Essential criteria

  • Australian Government PV Security Clearance

  • Experience handling incoming enquiries and customer reports

  • Experience documenting issues, prioritising them, providing alternative solutions and identifying steps to resolve problems

  • Ability to consult with external support staff to troubleshoot issues while providing regular updates to customers

  • Ability to follow Standard Operating Procedures

 The ideal candidate will have:

  • Experience with service frameworks like ITIL

  • Strong technical knowledge of Windows and Office products

  • Experience with Active Directory objects

  • Excellent customer service skills

  • Previous experience in a national security environment

To apply or register your interest, please hit the apply button and attach your CV and details (strictly in confidence) or email

VSG take your privacy seriously and will always treat your information in accordance with the Australian Privacy Principles, we will never release your personal details without your prior written consent.

WorkPath Australia

If you are current serving member in the Australian Defence Force with a security clearance looking to transition in the next 24 months, contact us to understand how our WorkPath Australia Employment program can help you:

Interested in the above roles but don’t have a security clearance?

Visit our website or contact to see how we can assist you obtaining one.

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