Senior Service Manager Expert

Vertical Scope Group are continuing to grow our Professional Services Division, and are looking for Expert, Trusted and Reputable individuals to work within our high performing, high calibre team.

We want to secure a highly skilled NV2 (min), Senior Service Manager Expert to work with us in our Professional Services team in delivering capability for the National Intelligence Community!

About You:

• Demonstrated experience successfully negotiating and implementing organisational-level governance and process change across business, technical and senior stakeholder groups.
• Demonstrated ability to shape and direct ICT incident management and/or ICT change management strategy and process adoption across organisational boundaries.
• Demonstrated ability to develop, implement and manage systems of control that effectively surface and treat risk.
• Minimum NV2 security clearance. TS-PV preferred
• Canberra based

About the Role:

• Review and development of Service Management Strategy and ITSM Policy appropriate to agency level;
• Provision of advisor-level ITSM advice and assistance to leadership and project teams; and
• Developing professional streams to establish ITSM career pathways and mitigate skill gap
• Sets the organisation's policy for the management of change in live services and test environments.
• Ensures effective control and treatment of risk.
• Leads the development of new and improved practices for change control.
• Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
• Shapes and directs the organisation's incident management strategy: Establishes policies and standards for incident management aligned with organisational goals.
• Develops and communicates plans to drive forward the strategy and related change planning.

Why Join Vertical Scope Group:

As a 100% Australian-owned and operated consultancy with highest level government defence membership, we’ve built a reputation as a trusted partner delivering impactful ICT and Cyber solutions to the nation’s most critical programs.

Vertical Scope Group is an award-winning, security-cleared ICT and Cyber specialist with over a decade of experience delivering end-to-end consulting, professional services, and recruitment solutions to the Commonwealth and industry.

• 2025 Australian Owned Business of the Year
• 2025 RCSA Excellence in Diversity, Equity, Inclusion & Belonging
• 2022 RCSA Excellence in Client Services
• 2022 Prime Minister’s Veterans’ Employment Award
• 2021 RCSA Excellence in Social Purpose

We’re proud to support multiple national frameworks, including:

• ICT Provider Arrangement (ICTPA)
• Defence Science & Technology Group (DSTG)
• NSW TAS SCN0012
• BuyICT and People Panel 1&2 (APS1 – SES Band 3, and Board Placements)

Our work helps shape and sustain the sovereign workforce that underpins Australia’s security, capability, and competitiveness.

Diversity & Inclusion

We proudly welcome applications from:

• Veterans & Defence partners
• Aboriginal and Torres Strait Islander peoples
• People from culturally and linguistically diverse backgrounds
• People with disabilities

At VSG, we believe diversity strengthens capability — and that our people are our greatest asset.