Vertical Scope is seeking an experienced Database Administrator for a role within an Australian Government department providing personalised and proactive mission-critical support for Oracle technology. The role is Canberra based and a current AGSVA TSPV clearance is required.
The primary focus of the role is to be a customer facing technical advocate with the department’s IT staff. Responsible for providing proactive support services for Oracle products, thus assisting with the ROI the customer is expecting and assuring the highest level of customer satisfaction.
The candidate is expected to be highly skilled in solving complex (and often previously unknown) critical customer issues. The candidate should have strong interpersonal skills and a proven capability to build effective relationships with customer technical resources and management. They are expected to work with a high level of autonomy while reporting to management on customer status and technical matters on a regular basis.
This role is to provide Database Platform management support to customers covering the following areas:
Provide incident resolution, problem identification and resolution activities
Provide guidance on proactive problem avoidance activities
Provide best practice design, installation, and configuration advice for Database Platform deployment and management
Knowledge transfer on effective engagement with Oracle Support processes and procedures.
Mentor and provide knowledge transfer to customer staff
Software lifecycle guidance (i.e. patch, upgrade, and migration planning and execution)
The key Oracle products and skills covered by the role are:
Database products covering
Backup and recovery
Architecture skills with
Engineered Systems (advantageous)
Strong written and verbal communication skills in English
Understanding of ITIL processes