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Service Desk Analyst

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Service Desk Analyst

Job title: Service Desk Analyst
Contract type: Contract
Industry: ICT
Salary / Rate: $70/hr (commensurate with experience)
Minimum security clearance: NV1
Job start date: ASAP
Job expiry: 2021-05-31
Contact name: David Jam
Contact email:

Job description

Vertical Scope Group (VSG) is seeking an enthusiastic, pro-active and versatile Service Desk Analyst to work with us for an Australian government department.

VSG is offering successful applicants, at no cost, the opportunity to undertake ITIL 4 certification in the event they do not currently hold one!

This a fantastic opportunity to advance your career in ICT.

A Service Desk Analyst supports the Service Desk Manager in the operation of the department’s Service Desk that provides support to staff on core business operations and processes, the resolution of technical ICT problems and includes participating in section planning for short term tasks and work area planning for longer term initiatives.

The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of systems and infrastructure, and operational support across a geographically dispersed network.

The Service Desk Analysts may also be required to assist the ICT Provisioning & Support team with requests that relate to equipment, mobile devices and configuration.

The candidate must have an Australian Government baseline security clearance or higher.

Estimated start date: 13-05-2021

Location of work: Australian Capital Territory

Length of contract: 12 months

Contract extensions: 2 x 6 months (at client's discretion)

Security clearance: NV1 (minimum)

To register your interest, please hit the apply button and attach your CV and details (strictly in confidence).

All applications for and conversations about this position will be held strictly in confidence.

Know someone who is suitable for this role?

VSG has a $1,500 referral program! Head over to our website for further details

Vertical Scope Group (VSG)

VSG provides end-to-end security cleared services, personnel, and recruitment to corporate clients, government departments, and professionals like you. It’s our business to know the market and over the past 10 years we have been entrusted to assist over 6000+ registered security cleared (Baseline, NV1, NV2, PV) professionals, including our network of 650+ PV cleared individuals in finding meaningful employment across a range of industries.

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