Job description
Vertical Scope Group (VSG) are seeking PV Security Cleared IT Service Desk Analysts (SFIA 3) for contracting and permanent opportunities within an Australian Government Department.
The IT Service Desk Analyst investigates and resolves IT incidents, actions requests received through the Service Catalogue and provides advice about services provided. To provide a quality service, the IT Service Desk Analyst will keep the customer informed of the progress of their request and follow-up any outstanding actions.
The IT Service Desk Analyst works in a team environment comprising contractors and officers, providing services to a diverse range of customers. In this high paced environment, the ability to problem-solve and develop new skills is essential. The role requires the IT Service Desk Analyst to work independently and also collaborate with team members and external support staff to resolve complex issues.
To apply for this opportunity, please click the apply button and attach your CV and details (strictly in confidence).
WorkPath Australia Program
You may also be eligible for our WorkPath Australia (WPA) employment program.
WPA is an innovative ICT training and employment program designed to assist transitioning veterans to find meaningful security cleared employment opportunities. The program helps veterans by translating their military skills into a commercial setting.
All participants maintain their security clearance and provided various training and development opportunities through our academic partners.
We work with you throughout each of the program’s four key steps to identify employment aligned with your career goals.
Program 4 Key Steps
1. Identification
The WPA team works with you to identify your interests and the types of organisations you want to work for. A dedicated Program Success manager will help you navigate your ADF transition up to 24 months from discharge.
2. Selection
Once a meaningful employment pathway for you has been identified, we guide you through the assessment and interview process and any specific security clearance requirements. If successful, you will receive a Conditional Letter of Offer, outlining the requirements for you to successfully join the organisation.
3. Pathway
You commence your pathway towards completing any training, certification and security clearance requirements outlined in your job offer must be completed prior to joining the organisation.
4. Placement
Upon meeting your employment conditions, you commence transitioning from the Australia Defence Force or current employer and begin your exciting new career!
Program Advantages
Ensure a seamless transition from the ADF into meaningful employment
Utilise your security clearance to find lucrative and rewarding employment
Find meaningful corporate and government employment pathways
Enhance, adapt and augment your military skills within new environments
Identify the right training programs for your new career
Ongoing support throughout the program
Join veteran-friendly employers
Veterans We Assist
WPA will assist you in navigating your transition from the ADF up to 24 months from your intended discharge date. We will endeavour to assist all veteran applicants where possible, noting the program's current scope and intake limit.
Due to our strong connectivity with national security employment partners, WPA has a higher demand for participants with an existing PV security clearance or a PV clearance that can be re-activated.
We have found that veterans with experience in the following roles have been more successful in our program due to our employment partner’s focus on ICT opportunities:
Information Systems Technician
Cyber Analysts
Cyber Warfare Operators
Electronic Warfare Operators
Signals Operators
Intelligence Analysts
Available Pathways
The WPA team have found that there is strong demand for PV security cleared and non-PV cleared participants for the following roles:
Business Analyst
Cyber Analyst
Project Manager
ICT Systems Administrator
Software Developer
How much does the program cost?
The WPA program is free for all veteran participants to join.
WorkPath is accepting Expressions of Interest for our 2021 intake.
We invite all veterans with security clearances to submit an EOI.